For over 20 years our passion has driven us to become the most innovative furniture company in the world.

Frequently Asked Questions

How long is my warranty?

The standard warranty for True Innovations products is one year from the original date of purchase from an authorized True Innovations retailer. Other warranty periods may apply based on the actual product purchased, and you should consult the assembly instructions that came with your product to confirm. For specific inquiries, please contact our customer support department. Please note that proof of purchase is required for validation of warranty.

How should I clean my furniture?

We do not recommend any specific cleaning products; however, you can use a damp cloth to wipe down your furniture. Please refer to the care instructions included in the assembly guide that came with your indoor furniture. If you decide to use a cleaning product, we suggest testing it on a small, inconspicuous area first to ensure it does not damage the material. Please be aware that any discoloration or alteration caused by a cleaner will void the warranty.

What does the Proposition 65 warning mean on your products? Do you use flame-retardant chemicals?

A Proposition 65 warning does not necessarily mean that a product is unsafe; rather, it indicates that a listed chemical is present. All of our products carry a Proposition 65 warning label as required by California law due to certain composite wood materials. However, True Innovations does not add any flame-retardant chemicals, which helps keep exposure to substances like formaldehyde in our furniture low.

Furniture Support Request

How can we help? Give us some basic information below and one of our customer support experts will be in touch with a solution as soon as possible.

    Customer Info
    Shipping Address
    Item Info
    By submitting this form, you consent to receive customer support text messages from True Innovations at the number provided on the above form. Message frequency varies. Message and data rates may apply. Unsubscribe at any time by replying STOP. Reply HELP for help.
    Privacy Policy | Terms of use